Service Manager - Wallace Court

Service Manager (Residential) – Capability Scotland – Wallace Court  

Location: Wallace Court, Main Road, Elderslie, PA5 9ES 
Hours: Full-time, 37 hours per week.  
Salary: £44,101.00 pa 

About Us 

Capability Scotland has supported people with disabilities to live fulfilling lives since 1946. We're a leading Scottish charity offering residential care, care-at-home, housing support, and education. We're passionate about inclusive, person-centred services. 

Wallace Court is a residential service in Elderslie, Johnstone, has 20 individual, fully accessible apartments.  Our established team provides 24 hour support 7 days a week, to customers aged between 18 and 65 with complex health, physical and learning disabilities. 

The Role 

As Service Manager, you'll ensure people we support receive high quality, person-centred care. You'll lead and support a multidisciplinary team - Team Leaders, care staff, administrators, housekeeping and maintenance staff - while overseeing budget, facilities, transport, compliance, risk, investigations and service development. 

Key Responsibilities 

• Customer-focused care: Manage referrals, liaise with Social Work/local authorities, oversee care plans, medication protocols, customer finances, and maintain strong relationships with customers and families . 

• Team leadership: Recruit, plan rotas, ensure adequate training, conduct performance/appraisal meetings, and manage staffing issues—including disciplinary and absence procedures . 

• Financial & operational management: Contribute to budget prep, review management accounts, authorise expenditure, oversee asset replacement & petty cash. 

• Facilities & transport: Ensure safe, well-maintained facilities and reliable transport services. 

• Regulatory compliance: Stay up-to-date with legislation and Care Inspectorate standards, coordinate inspections and statutory returns . 

• Service growth: Promote and develop the service; engage with stakeholders to identify new opportunities and prepare business cases. 

• Risk & investigations: Oversee risk assessments and lead any investigations as required . 

Person Specification 

• Qualifications: SVQ 4 in Health & Social Care (or equivalent) plus relevant management qualification . 

• Experience: Strong background in social care or related services, with proven leadership and management skills. Experience in residential care services is preferred.  

• Skills: Excellent communication, financial literacy, planning and organisational skills, and ability to foster a supportive team environment. 

• Values: Alignment with Capability Scotland's mission, driven by compassion, respect, and integrity. 

Working with Capability Scotland brings you lots of benefits: 

• Competitive salary of £44.101.00 pa 

• Fully paid, sector-leading learning and development 

• Excellent annual leave of 37 days per year 

• Generous and enhanced pension schemes and family benefits 

• As a member of our autoenrollment pension scheme, £10,000 provided in the case of Death in Service 

• Flexible working 

• Access to shopping discounts through the Perks At Work scheme 

• Access to Cycle to Work Scheme 

• Free 24/7 employee assistance programme 

• Free PVG checks throughout your career  

Applying to Capability Scotland 

Applying to join Capability Scotland is easy by clicking apply now. You’ll then hear from us within three weeks of the noted closing date. We’ll invite successful candidates to an interview so we can learn more about what makes each other tick, in a safe and secure way. 

A full job description of this role is available by clicking here: Service Manager 

Closing date - 7th July 2025

Interviews - 16th July 2025

For more information on this role, you can email Ben Bradbury on [email protected] 

General Information 

• Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity.  

• Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre-employment checks on all preferred candidates. 

• A copy of Capability Scotland’s Equality and Diversity Policy is available upon request from the HR Team.